Returns

30 Day Money Back Guarantee

True Back products are manufactured to the highest quality. True Back comes with a 30 day money back guarantee for any products that you have purchased DIRECTLY FROM US, you can return it to us within 30 days for a refund, minus our postage and handling fee if you are not satisfied.

We deduct a flat rate of $20 from your refund. This covers our initial postage cost to send the item to you, administration costs, refund processing and to dispose of your returned product.

For a refund, please call our customer care line to obtain a return authorisation number first. Please include the following when returning your product to us:

a copy of the receipt
a short note
Your name, mailing address, telephone number and the method of payment that you used for the purchase.

Before you return the product to us, if you have any questions about the operation and use of the product, you can call our customer service representatives. Sometimes, a little advice over the phone can help you get the results that you want with our products.

Instalment Payments: We also do instalment payments. Order your True Back today for 3 easy monthly payments.

Call to order: 1300 772 568 (Mon-Sat, 9am-5.00pm AEST)