Frequently Asked Questions

Shipping

Regular Australia Post shipping $10 throughout Australia 3 – 5 days delivery time

Express Post $20 throughout Australia. 1 – 3 days delivery time.

Orders are shipped on the same day if you order before 1pm.

We are located in Southport QLD 4215

True Back warranty

True Back has a 3 year warranty. Should there be a defect please call our customer service department for further return instructions. True Back must be returned before a replacement is sent to you.

Return policy

We offer a 30 day product money back guarantee (minus Shipping and handling). True Back must be returned with all original packing materials and components.

What’s included in the package

You will receive:

  • True Back
  • Foam inserts ( removable for increased traction)
  • Informative brochure
  • Instructional DVD
  • Support Foam Pillow

Is assembly required

True Back comes completely assembled and ready to use.

When should i avoid using True Back

If you are pregnant or you have had any recent back injuries or surgeries, including fusions, cementing, pins, rods, cages, it is recommended to consult your physician to see if True Back is right for you.

PLEASE NOTE:This device is not intended as a substitute for professional medical care nor is this a medical device suitable for all people.
* As with any new product, always consult your medical practitioner, especially if you have pre – existing conditions.
* All instructions should be read carefully before using this device.

Can I use it anywhere

Yes, use True Back at home, in the office, take it everywhere, even on vacation. True Back is lightweight and portable.

Regular True Back weighs 1.8kg

Vibrating True Back weighs 2.1kg

Is True Back safe

Yes.

If you are pregnant or you have had any recent back injuries or surgeries, including fusions, cementing, pins, rods, cages, it is recommended to consult your physician to see if True Back is right for you.

PLEASE NOTE:This device is not intended as a substitute for professional medical care nor is this a medical device suitable for all people.
* As with any new product, always consult your medical practitioner, especially if you have pre – existing conditions.
* All instructions should be read carefully before using this device.

How soon will I see results

Whether your condition is chronic, a sudden onset. Using True Back can have immediate results. Every person is different and results will vary.

If your back pain took many years to develop please don’t expect an overnight cure. While many users report a dramatic sense of relief with in a few days, with others it could take longer.

How often should I use True Back

Treatments take only a few minutes. For best results it is recommended to use once or twice a day. Treatments may vary from 30 seconds to 10 minutes in each direction. You decide on the length of time that you need.

Please note, it is more beneficial to use True Back frequently for shorter periods, rather than infrequently for longer periods.

What is True Back

True Back is a patented, trademarked Class 1 Medical Device designed to reduce and help manage back pain easily, effectively and naturally.